Wednesday, May 24


I was talking to another driver this week, he works for a firm which still uses voice over radio. After about five minutes in his car my head was hurting and it made me really glad that the firm I work with uses computer dispatch. Some drivers say they miss the banter on the radio, but that’s a small price to pay for a lot less stress. Back when we used radio we had some operators whose voices tended to grate your nerves especially after four or five hours. You know the type you wouldn’t want them shouting you up for breakfast in the morning believe me. We can still talk to the office if necessary to make bookings etc, but some days I can work all day and not know who the operator is. This works the other way as well some of the operators tell me that drivers come into the office and they haven’t got a clue which driver they are talking to.


TUFFENUF said...

How does the computer dispatch work? Do they have GPS on the cars and just dispatch the closest one? Do you acknowledge the job with a keyboard response or what? Just curious.

bob said...

Hi we don't use GPS we plot into zones and the computer allocates jobs giving the first clear car in a zone a job or the nearest clear car in the next zone.Or we can bid for a job via a small terminal which we use to accept or reject jobs.