Thursday, April 27

One of Ours

If you use taxis on a regular basis it’s always best to find a firm you like and stick with that firm. If you do this you become what we call “one of ours” and that’s like a VIP pass with a lot of drivers and operators. One of ours will get priority every time even if it means your £2 fare over a £10 fare. Drivers get to know “one of ours” and if they see you waiting anywhere they will radio in and make sure that your cab is on its way. Drivers know that the “one of ours” customers are our bread and butter and are prepared to go that extra mile to make sure that you stay “one of ours”. Some drivers get very protective about “one of ours” and if they see you get into a rival firms cab they will radio back to base accusing the rival firm of poaching you or wanting to know if a driver has upset you

2 comments:

DC Cab Rider said...

That sounds like an interesting system.

freddybeach cabby said...

We call them "regulars" and its true what you say, we are awfully protective of them!and we will head down to the bars when asked to and pick up just one regular as opposed to loading up with various fares.We get to know them and their famillies and what's going on in their lives.