Its quite disturbing and quite common to hear of assaults on taxi drivers and very rare to hear of assaults on the taxi office staff but it does happen.
As a telephonist answering the phone to a customer, what would you do if they were abusive on the phone. As for me, I wouldnt send them a cab. If they are like that on the phone then what will they be like in the cab. Safety HAS to come first.
Here is one such story. [double click the image to view full size]
What do you think. Does the punishment fit the crime. We are trying to supply a public service. If it was a police officer that was assaulted then the culprit almost certainly would have been sent down so why not for this case. We are both serving the public.